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21

Parents' Survey Results

Abuse and grievance-related issues (Questions 11, 14-18)

11. Have you ever received any official information from any sporting organizations (via printed materials, workshops or seminars) about physical or sexual abuse or harassment?

Yes	35 (15%)
No	195 (84%)
(no answer)	3

14. Have you ever been informed of any formal procedures for reporting abusive behavior by coaches or employees at your rink?

Yes	39 (17%)
No	187 (80%)
(no answer)	7

15. If you observed abusive behavior by a coach or rink employee (or received a complaint from your child or another parent about abusive behavior), is there currently a specific person in a management/supervisor position at your rink or club to whom you would feel comfortable reporting this?

Yes	134 (58%)
No	58 (25%)
Not sure	34 (15%)
(no answer)	7

16. Have you ever attempted to report (to rink management) physical or sexual abuse or harassment by a coach or employee at your facility? Were you satisfied at how your complaint was handled?

Yes, and was satisfied at how it was handled	7 (3%)
Yes, but was not satisfied at how it was handled	20 (9%)
No, I have not had to report anything	200 (86%)
(no answer)	6

17. Are you satisfied that the complaint procedure at your rink is responsible and fair to parents and skaters?

Yes	77
No	21
What complaint procedure?	117
(no answer)	18

18. Have you ever considered filing a formal complaint or grievance with your skater's local club or federation (USFSA, CFSA, etc) over a coach's or a fellow member's conduct? If you ended up not filing a complaint, what was the reason why?

Yes	35
No	190
(no answer)	8